Denise E. Williams
GCIA
Customer Service Announcement From Gary/Chicago International Airport
from Denise E. Williams Marketing Director
phone: 219-949-4910 | fax: 219-949-0573
email: dwilliams@219.com
website: garychicagoairport.com
CUSTOMER SERVICE ANNOUNCEMENT
FROM GARY/CHICAGO INTERNATIONAL AIRPORT
We thank you for your continued support of the Gary/Chicago International Airport. Unfortunately, Southeast Airlines has announced today that they are going out of business nationwide effective immediately.
Passenger awareness and support continued to build for the St. Petersburg and Orlando/Sanford, Florida routes as Southeast Airlines served approximately 50,000 passengers from/to the Gary/Chicago International Airport since their February 2004 start.
Southeast Airlines statement: "Southeast Airlines has made its final landing and has ceased airline operations. We apologize for the inconvenience this will cause to our customers. This action is due in part to the unplanned and uncontrollably high cost of fuel combined with a low yield environment that makes it impossible for Southeast to continue offering low-cost air transportation. We sincerely thank our loyal employees, customers and vendors for their dedication, support and efforts."
The Gary/Chicago International Airport wanted to provide the following information to passengers based on recent communication from Southeast Airlines. The Airport does not handle any passenger refunds nor flight reservations.
Refunds
As a public charter, passenger funds are held in escrow until a passenger travels which is designed to expedite refunds. Southeast reports, "Customers should refer to their Operator Participant Contracts, or contact their credit card companies, for information on how to receive refunds of their unused tickets."
Travel Accommodations
From Air Tran Airlines:
AirTran Airways has put in place assistance for the Southeast Airlines affected passengers -
$50.00 one-way plus airport/government taxes stand-by travel
Travel 12/01/04 through 12/08/04
FLL/MCO/MIA/PBI/RSW/TPA
to/from
MDW/CAK/DAY/EWR/LGA/PHL
The Southeast Airlines passengers must contact 1.800.AIRTRAN prior to going to the airport. This will streamline the check-in process for the passengers at the departure location.
Mike Gordon
Senior. Manager - Revenue Management
AirTran Airways
407 318 5254
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