Office of the Secretary of Transportation
U.S. Department of Transportation

Information for Consumers Regarding the Cessation of Operations of Southeast Airlines

Transportation Facts
Aviation Consumer Protection Division

1. Transportation
Public charter carrier Southeast Airlines ceased operations on November 30, 2004. Although other airlines are not required to accept Southeast tickets, some may be willing to do so, perhaps with an additional charge. Southeast ticketholders can ask other carriers on their route if they are accepting Southeast tickets and what conditions apply.

2. Refunds
If you do not receive alternate transportation or you prefer to cancel your trip and obtain a refund, there are two primary means of pursuing the refund.

If you charged your Southeast ticket to a credit card, you may be able to have the cost of the ticket credited to your credit card account. Write to your credit card issuer, being sure to state your account number. Enclose a photocopy of any evidence of the purchase, or indicate the price of the ticket(s) and the date they were charged. State that Southeast Airlines has ceased flying and that you will not receive the services that you charged to your account, and that you are requesting a credit pursuant to the Fair Credit Billing Act.

Under the law, this notice must be received by the credit card issuer no later than 60 days after the date that you received the first monthly statement that listed the charge for the Southeast flight. However, credit card companies sometimes waive this deadline for future transportation.

If you paid for your Southeast ticket by cash or check, you should make a written request for a refund to Southeast Airlines' escrow bank and securer:

Escrow bank:
Valley National Bank
Global Escrow Services
1040 Avenue of the Americas
New York, NY 10018-3703

Securer:
United Bank of St. Petersburg
P.O. Box 14517
St. Petersburg, FL 33733-4517

In your claim, make reference to Southeast Airlines and include the dates and destination of your flights. Send a copy of all claims to Southeast at the following address:

Southeast Airlines
12600 Belcher Road South, Suite 104
Largo, FL 33773

Department rules provide that consumers have 60 days after the date their trip would have been completed to file a claim with the Securer. If you request a refund through your credit card company and your claim has not been acted on within 60 days of the date of your Southeast flight, you should be certain also to file a claim within that time period with the escrow bank and the Securer.